The results suggested that several categories of practice-related factors did not have a major impact on the likelihood of recommending the surgeon or practice. These "likelihood to recommend" items have been identified as useful indicators of overall patient satisfaction and success of the medical practice. The study focused on two questionnaire items: patients ratings of how likely they would be to recommend the plastic surgeon and the plastic surgery practice to others. The study included responses from nearly 37,000 patients, including more than 400 from the authors' plastic surgery department. Patient satisfaction is an increasingly used measure of healthcare quality and outcomes. The researchers analyzed responses to a patient satisfaction questionnaire distributed to patients of nearly 700 plastic surgeons nationwide. To Increase Patient Satisfaction, Spend More Quality Time with Patients They write,In the outpatient plastic surgery setting,patients are more satisfied if they feel that their physician provides them with compassionate, coordinated care. All rights reserved.Patient satisfaction after plastic surgery is most affected by surgeon-related factors, such as taking the time to answer questions and including patients in the decision-making process, reports a study in the September issue of Plastic and Reconstructive Surgery , the official medical journal of the American Society of Plastic Surgeons (ASPS).īy comparison, practice-related issues like waiting time and office staff have a much weaker effect on patient satisfaction scores, according to the new research by ASPS Member Surgeon Neil Tanna, MD, MBA, and colleagues of Hofstra Northwell Health School of Medicine, New York. Copyright © 2020 Wolters Kluwer Health, Inc. The questionnaire can also serve as a diagnostic and follow-up tool. It highlights factors that warrant changes by plastic surgery departments and faculty to improve resident training and increase their satisfaction. This study identifies several factors associated with plastic surgery resident satisfaction. Ten variables were significantly associated with increased satisfaction: total number of surgeries performed ( P = 0.01) active participation in complex procedures ( P = 0.0009) performing preoperative and postoperative management for one's patients ( P = 0.016) marking one's patients preoperatively ( P = 0.037) managing complications of one's patients ( P = 0.0027) receipt of surgical instruction ( P = 0.0035) receipt of academic medical instruction ( P < 0.0001) sense that the training will provide the proper professional level ( P < 0.0001) and independence ( P = 0.0002) and subjective correspondence between demands and capabilities ( P = 0.0004). The average overall satisfaction rate was 3.33/5. Response rates to surgery and education-related items were as follows: 60% performed 5 to 15 surgeries/month 60.3% performed fewer than 5 surgeries/month as the primary surgeon 57.3% and 77.8%, respectively, received surgical and academic instruction from fewer than half the attending physicians 33.9% and 32.3%, respectively, had little or no in-hospital exposure to aesthetic surgeries. Demographic, professional, and education variables were summarized using descriptive statistics, and findings were related to self-reported satisfaction levels using univariate analysis. MethodsĪn anonymous national survey of plastic surgery residents in Israel was performed. Plastic surgery residency programs in Israel have undergone several changes over the years, but the perspectives and satisfaction of the residents have not been investigated.
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